Video Info

Getting These Videos on Your Website

1. Click the button under each video that says "Get Video"
2. Follow the instructions for how you would like the video.
3. Copy and paste code into the desired location in the html code of your webpage

"But I don't know anything about my web page html"

1. Click the button under each video that says "E-mail Video" ((Coming Soon))
2. Fill in your name and valid e-mail address and the name and valid e-mail address of your webmaster.
3. in the personal note field add instructions for your webmaster.
4. Click submit, and enjoy having the video on your website at no cost to you!

Troubleshooting

Why isn't any video showing up?
This usually means that you do not have the needed version of the Flash player installed on your computer. Please download the latest version, install it, restart your web browser and try it again.

Why am I being asked to download the Flash Player?
Websites that contain Flash content require the Flash Player. A message asking you to download Flash Player comeseither from the website you are viewing or from your browser.

Most browsers come with a version of the Flash Player installed, so you may already have an older version of Flash Player on your computer. You may need to update your version of the Flash Player to the latestif the website contains features that require the newer version. For best results, download and install the latest version from the Flash Player Download Center.

If there is a Flash Movie object on the page, Microsoft Internet Explorer users will see a window requesting a download of the Adobe Flash Player. This message is a default feature of the Windows version of Microsoft Internet Explorer called "Install on Demand". If you wish not to see the window in the future, you have two options:
When prompted, choose Yes and install the Flash Player.
Disable the Microsoft Install On Demand feature in your browser.

Why does my video choppy and have to rebuffer frequently?
Your internet connection is probably not fast enough to keep up with the bit rate of video you are watching. You can select a lower bit rate from the player's menu section. If you are already on the lowest possible bit rate, please close all other running applications.

Why is my video player stuck on "Buffering 0%"?
This happens when a video is not yet propagated to the Akamai Content Delivery Network. Please try again in a few minutes.

Why can I hear the audio but not see the video?
This occurs when the speed of your Internet connection is slower than the bit rate of the video clip you are watching and can be caused by either (a) your selecting of a bit rate for the video clip that is to high for your Internet connection or (b) Internet traffic congestion reduces the speed of your connection below what it should be (for example, you have a high speed DSL or cable modem connection to the Internet, but due to Internet congestion or shared usage, the effective speed of your Internet connection is actually closer to a 56kbs dial up connection).

What are the system requirements to view Product VideoCasts?
Adobe Flash Player 8 or higher. If you do not have it, you can download it from the Adobe website here: http://www.adobe.com/go/getflashplayer.
Microsoft Windows 2000 or higher including the latest updates, or Mac OS X
A broadband connection preferably with 700+ Kbps for continuous playback. Chances are that a dialup connection will be choppy and rebuffer quite frequently, or may not work at all.
Windows hardware requirements:
Intel® Pentium® II 450MHz or faster processor (or equivalent)
128MB of RAM
Macintosh hardware requirements:
PowerPC® G3 500MHz or faster processor
Intel Core™ Duo 1.83GHz or faster processor
128MB of RAM